terms and conditions
Welcome to The Decor Connection. We operate in two distinct areas of service: our Online Store (DIY Blinds Online), where customers can browse and purchase products directly, and our In-Home Service, which provides personalized consultations, quotations, and installations at your location.
Below are the terms and conditions for our Online Store (DIY Blinds Online) if you are looking for the terms and conditions of our In-Home Service offering, please click here.
1. Online Store Terms and Conditions
1.1 Shipping Policy
1.1.1 Free Deliveryon all orders
1.1.2 Dispatch Times:
Ready-made products: Dispatched within 24–48 hours, followed by standard courier delivery times.
Custom-made products: Manufactured within 7–10 working days and dispatched thereafter
1.1.4 Delivery Areas: We deliver nationwide in South Africa. Delivery times may vary based on your location.
1.1.5 Tracking: Tracking information will be provided once your order is dispatched.
1.2 Return and Refund Policy
1.2.1 Definition of Custom-Made Products:
Custom-made products refer to any products made to size or tailored to specific customer measurements or specifications.
1.2.2 Returns on Ready-Made Products:
Accepted within 7 days of delivery, provided the product is in its original packaging and unopened.
Returns must be initiated by contacting our customer service team at [email protected].
1.2.3 No Returns on Custom-Made Products:
Due to the bespoke nature of custom-made products, these are non-refundable unless defective, as outlined in the Consumer Protection Act (CPA) of South Africa.
1.2.4 CPA Returns:
Returns for ready-made products under the CPA will only be processed for items that are defective, not as described, or do not meet the intended purpose.
Custom-made products are exempt from CPA returns as they are manufactured to customer specifications and cannot be resold.
1.2.5 Return Shipping Costs:
Customers are responsible for return shipping costs unless the product is defective or incorrect.
1.2.6 Refunds:
Refunds will be processed within 5–10 working days upon approval.
Refunds will be made to the original payment method.
1.2.7 Refund Process:
Refunds for defective or incorrectly supplied products will include the cost of return shipping where applicable.
Refund approvals will follow an inspection process to confirm the product’s condition.
Customers will be notified of the outcome within 7 business days of receiving the returned product.
1.3 Incorrect Pricing & Obvious Errors
1.3.1 While we make every effort to ensure accurate pricing, The Decor Connection reserves the right to cancel or refuse any order placed due to a clear and obvious pricing error. 1.3.2 If an incorrect price is displayed due to a typographical error, system malfunction, or any other reason, we are not obligated to fulfill the order at the incorrect price. 1.3.3 If your order is affected, we will notify you and provide the option to proceed with the purchase at the correct price or receive a full refund.
2. Payments & Warranty
2.1 Payment Options
2.1.1 Accepted payment methods include:
Credit Cards: Visa, MasterCard.
EFT (Electronic Funds Transfer).
PayFast: Secure online payment gateway (specific to the Online Store).
2.1.2 All payment transactions are encrypted and processed securely.
2.2 Warranty
2.2.1 A 3-year warranty is provided against manufacturing defects.
2.2.2 The warranty does not cover:
Improper installation in the case of Online Store purchases.
Normal wear and tear.
Damage caused by misuse, negligence, or environmental factors outside our control.
3. Legal & Customer Protection
3.1 Governing Law
3.1.1 All services are governed by the laws of South Africa. 3.1.2 All terms align with the Consumer Protection Act (CPA).
3.2 Privacy Policy
3.2.1 Customer data is protected in compliance with the Protection of Personal Information Act (POPIA). 3.2.2 Data will be used solely for order processing and customer support. 3.2.3 For more details, refer to our Privacy Policy.
3.3 Contact Information
3.3.1 THE DECOR CONNECTION (PTY) LTD
Address: 33 Carisbrook St., Sydenham, 2192
Tel: 011-640-7185
Email: [email protected]
Registration Number: 2019/556164/07
3.4 EFT Banking Details
3.4.1 Banking Details:
VAT #: 4640289452
FNB Acc #: 62833831656
Branch: 253305
Ref: Initial, Last Name, and Order Number
Proof of Payment: [email protected]
3.5 Limitation of Liability
3.5.1 The Decor Connection is not liable for:
Indirect, incidental, or consequential damages arising from the use of our products or services.
Delays caused by third parties, such as courier services or unforeseen circumstances (e.g., strikes, natural disasters).
Losses resulting from inaccurate information provided by the customer.
3.6 Manufacturing Tolerances & Colour Variations
3.6.1 Manufacturing Tolerances:
Custom-made blinds are manufactured with a standard tolerance of ±3 to 5mm in width and drop.
Slight size variations within this range are considered industry standard and are not eligible for refunds or replacements.
3.6.2 Colour Representation:
While we strive to provide accurate colour representations, actual product colours may vary slightly due to screen settings and material variations.
Customers are encouraged to request fabric samples where exact colour matching is required.
3.7 Force Majeure
3.7.1 The Decor Connection will not be held responsible for delays or non-performance caused by circumstances beyond our reasonable control, including but not limited to:
Natural disasters (floods, fires, earthquakes).
Strikes, labor disputes, or supply chain disruptions.
Government regulations or lockdowns.
3.8 Dispute Resolution
3.8.1 Any disputes arising from these Terms and Conditions shall first be resolved through negotiation. 3.8.2 If a resolution cannot be reached, disputes may be referred to mediation or arbitration in accordance with South African law.
3.9 Intellectual Property
3.9.1 All content on The Decor Connection’s website, including text, images, designs, and logos, is protected by copyright and intellectual property laws. 3.9.2 Unauthorized use or reproduction of our content is prohibited and may result in legal action.
3.10 Variation of Terms
3.10.1 The Decor Connection reserves the right to modify these Terms & Conditions at any time without prior notice. 3.10.2 Customers are encouraged to review the latest Terms & Conditions before placing an order.
Thank you for choosing The Decor Connection for your window treatment needs. By engaging with our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
